Delivery is made by Royal Mail and is usually despatched within one day.
Please allow up to seven working days for your order to arrive, if it hasn't been delivered within ten days please contact us.
When payments are made using Credit/Debit Card by phone or letter these are processed through the Paypal payment processing system. Once the transaction is complete all our notes, your letters etc are destroyed. None of your information is input to computers to which we have access.
On-line payments are private transactions over a secure link between your computer and the Paypal secure servers. We have no access to this information
Returned goods are refunded in full.
Payments made by cheque are refunded by cheque.
Other refunds are made using the Paypal payment processing system.